---

Table of Contents

1. Come Aboard -- An Introduction to the Manual

• How the ADA Paratransit Eligibility Manual is Organized
  
• The Regional Process for ADA Eligibility A Historical Time Line of the 1990s

2. An Overview of the Regional Application Process

• Steps in the Regional Eligibility Application Process
  
• The Three ADA Eligibility Categories
  
• Certification Process
  
• ADA Regional Application for Complementary Paratransit Service
  
• Obstacles and Roadblocks to Making Determinations
  
• Professional Verification
  
• Second Level Functional Assessment
  
• Accessible Formats

3. Eligibility Determinations

• ADA Eligibility Overview
  
• ADA Categories: Discussion
  
• Categories and Conditions of Service: Unconditional or Conditional?
  
• Categories, Conditions and Duration of Service
  
• Three Factors in Determining Eligibility Status
  
• Documentation of Eligibility Determinations
  
• Personal Care Attendants (PCAs) and Companions
  
• Service Animals
  
• Trip-by-Trip Eligibility
  
• Case Scenarios -- Applying Categories & Conditions

4. Denials and Appeals

• Denials: Why Can't Everyone Ride?
  
• Appealing ADA Paratransit Determinations: Overview
  
• Appealing ADA Paratransit Determinations: Discussion
  
• Travel Training: An Option for Persons Denied Service
  
• Case Scenarios -- Denials

5. Connecting Within the Region

• ADA Regional Eligibility Database
  
• Eligibility for Visitors to the Region
  
• Regional Recertification Process
  
• Regional Transit Operators & Paratransit Service Providers
• Peer-to-Peer Network
  
• Paratransit Consumer Groups in the San Francisco Bay Area

Appendices:

A Glossary of Terms

B San Francisco Nine-County Bay Area Application for ADA Complementary Paratransit Service

C Regional Policy Statements

• Principles for ADA Paratransit Eligiblity
  
• ADA Paratransit Eligibility Criteria
  
• Certification Process
  
• Appeals Process
  
• Visitor Policy

D Federal ADA Regulations on Paratransit
-- Part 37, Subpart F & Appendix D, Subpart F -- Paratransit as a Complement to Fixed Route Service

E The Americans with Disabilities Act of 1990 -- A Historical Perspective

F Resources: Information on the ADA, Paratransit Eligibility and Related Transportation Issues

G Resources: Information on Disability Organizations

H Resources: U.S. Department of Justice ADA

Acknowledgments

Transit Operators in the Region

---