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On-Time Performance of Major Bay Area Transit Operators, Fiscal
Years 2003-04 to 2007-08
| OPERATOR |
2003-04 |
2004-05 |
2005-06 |
2006-07 |
2007-2008 |
2007-08 Goal |
| Buses |
Golden Gate Transit (1) |
82% |
81% |
85% |
91% |
90% |
90% |
| Valley Transportation Authority (VTA) (2) |
97% |
94% |
90% |
90% |
90% |
95% |
| SamTrans (3) |
88% |
91% |
90% |
90% |
89% |
85% |
| Muni (motor bus) (4) |
69% |
73% |
67% |
69% |
74% |
85% |
| Muni (electric trolley bus) (4) |
72% |
70% |
72% |
74% |
68% |
85% |
| AC Transit (5) |
66% |
67% |
64% |
63% |
65% |
NA |
| Rail |
| Caltrain (6) |
92% |
97% |
95% |
95% |
93% |
95% |
| BART (7) |
93% |
92% |
93% |
92% |
92% |
94% |
| VTA (8) |
96% |
97% |
92% |
90% |
87% |
95% |
| Muni (4) |
66% |
74% |
70% |
72% |
69% |
85% |
| Sources: AC Transit, Golden Gate Transit,
Muni, SamTrans, Valley Transportation Authority, Caltrain,
BART |
| Notes: |
| (1) |
Less than 5 minutes late and 1 minute early |
| (2) |
No more than 5 minutes late |
| (3) |
No more than 5 minutes late |
| (4) |
No more than 4 minutes late or 1 minute early |
| (5) |
AC Transit does not set performance standards.
The emphasis is on frequent measurement and continued improvement. |
| (6) |
No more than 3 minutes late |
| (7) |
Less than 5 minutes late at scheduled terminal
stations |
| (8) |
Train arrived at the end of the station within
5 minutes of scheduled time |
| (9) |
AC Transit does not set performance standards.
The emphasis is on frequent measurement and continued improvement. |
Note on Data Collection Techniques:
Transit On-Time Performance
Transit operators monitor on-time performance as a measure of
the quality of the service they provide. Like most data on transit
operations, on-time performance is reported by fiscal year. Data
usually is collected by persons who record the arrival time of
individual transit vehicles at key stops. (BART’s central
computer system automates collection of on-time performance data.)
On-time performance data is used by operators primarily as an
internal management tool. When deteriorating on-time performance
can be traced back to increasing roadway congestion, the data
may be used to develop more realistic, revised schedules. San
Francisco Muni publishes on-time performance data in its quarterly
performance reports as required under Proposition E, passed by
San Francisco voters in 1999.
For more information, please contact:
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