For Immediate Release
Clipper Customer Centers Open at Embarcadero Station, Ferry Building
Photo: Karl Nielsen
Above: the Embarcadero BART/Muni Station kiosk
SAN FRANCISCO, Feb. 23, 2011 . . . Commuters setting
sail with the Clipper transit fare card now have two convenient ports
in downtown San Francisco — on the concourse level of the Embarcadero
BART/Muni station and at the Bay Crossings store in the Ferry Building — where they
can not only pick up a new card or add value to an existing card but
also use transit benefit vouchers or transit benefit debit cards to
load value onto their Clipper card, exchange a damaged or defective
card for a new one, or get a personalized senior or youth card. The
Metropolitan Transportation Commission (MTC), which oversees the Clipper
program, plans to unveil more Clipper customer convenience centers
in the months ahead, with the next one set to open in downtown Oakland
later this year.
the capabilities of these high-volume Clipper retail locations is part of MTC’s
effort to make Clipper’s customer service operations faster, easier and
more convenient,” said Jon Rubin, the San Francisco Mayor’s appointee
to the Commission. “We’re bringing Clipper to the commuters,
so they can take care of business on their way to work or home. Longtime
customers can even stop in and exchange their old TransLink card for
a brand new Clipper card.”
of establishing full-service customer convenience centers at the transit
kiosk in the Embarcadero station and at the Bay Crossings store in the Ferry
Building involved equipment upgrades to handle the wider range of transactions.
Seniors and youths seeking Clipper cards, for instance, need only bring the
required age documentation to either location and complete a card application.
The well-trained staff will then process the application, take the customer’s
photo and issue a senior or youth card on the spot. Thereafter, youths
and seniors can add value online, at the kiosk, or at any of the other
participating ticket offices or retail establishments.
Staff at the Clipper kiosk and at the Bay Crossings store also have been trained to answer questions about the Clipper program, which functions differently on different transit systems.
the all-in-one, reloadable Clipper card in June 2010 with six participating
transit systems — AC Transit, BART, Caltrain, San Francisco Muni, Golden
Gate Transit and Ferry, and Dumbarton Express. SamTrans began accepting Clipper
for fare payment in December 2010 and Santa Clara County’s Valley Transportation
Authority (VTA) jumped aboard earlier this month. There are now more
than 625,000 active Clipper cards in circulation around the region,
and weekday trips taken by Clipper now average 374,000, up almost 500
percent from the level at the launch in June 2010.
kiosk in the Embarcadero BART/Muni station is open weekdays from 5:45
a.m. to 7 p.m. The Bay Crossings store in the Ferry Building is open
from 6:45 a.m. to 7 p.m. Monday through Saturday and from 9 a.m. to 5 p.m.
card is named for the clipper ships of yesteryear, which accelerated
travel to San Francisco during the Gold Rush era. In keeping with the
nautical theme, the blue-and-white card features a cluster of stylized sails.
MTC is the transportation planning, coordinating and financing agency for the nine-county San Francisco Bay Area.
Metropolitan Transportation Commission • 101 Eighth Street, Oakland, California 94607
This page was last modified Tuesday March 08, 2011
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